FREQUENTLY ASKED QUESTIONS

GENERAL

Do you have a showroom space?
Yes, we have an extensive luxury Trade showroom in West London (NW10 6LA – a 2minute walk from the nearest tube station). The showroom has a wide selection of products and client meeting spaces to use as your own, including fabric samples, finishes and material samples library. We are open from 9am –6pm Monday to Friday, come and view our renowned quality, test and select cushions fillings, take a guided tour around the workshops, or simply call in for a coffee and meet the team who will be happy to see how we can help on your next bespoke furniture project.

Do you have a Factory that we can visit?
Yes, we have extensive production facilities here in West London. We can arrange workshop visits where you can see first-hand the various departments and the journey of each product from start to finish. 

Are you open to the public?
We are strictly B2B and operate a strict Trade only service to ensure our clients get superb quality and Trade prices direct from the manufacturer. Unfortunately, we don’t sell directly to the general public or residential clients.

More Questions?

Contact our highly experienced Trade Team who will be more than happy to assist with any of your requirements on 0208 159 3750.

FURNITURE

Do you have stock available?

Yes, we often have stock of various products for immediate delivery. Contact our team for the latest stock list or call in and select what you need. Often, we can manufacture goods the same week!

Do you produce bespoke furniture?

Yes, right here in London. We have an in-house skilled production team of over 30 staff, manufacturing high end bespoke upholstered furniture/cabinetry and custom designed items to meet your specific requirements and budgets in any type of material, such as luxury wood veneer, marble, metal, glass and specialist materials.

Do you supply furniture not on your website?

Yes, our website is simply a taste of what we produce. Some clients will select our house designs, or a custom version, whilst others require tailor made products to match their exact requirements.

Around 80% of our clients orders are for bespoke products. Our workshops produce the very best in custom hand-crafted upholstered furniture, luxury cabinetry and furniture made in various forms of materials such as glass, stone and metal, in almost any finish you can imagine. As part of our client confidentiality, we are unable to show all the amazing pieces that leave our London Workshops.

Do you produce Banquette Seating?

Yes, often referred to as Booth, Built-in, Fixed or Bespoke seating, we carry out site inspections where needed and have an in-house technical design team to produce pre-manufacturing plans for approval. Our workshops create solid hardwood frames, using traditional upholstery methods and hand-crafted construction, to produce the very best free standing or built-in seating.

Do you produce Fitted Cabinetry or work in other materials?

Yes, over the years, we have invested and developed in larger premises and expanded our quality skilled artisans and craftsmen in both our London and overseas workshops. From here we form exceptional wood, metal and bespoke furniture with a full site installation team that work on both UK and International projects.

Do you supply Commercial Hospitality Furniture?

Yes, we have a specialist division within our own UK factory, manufacturing high end furniture to A&D professionals and Hospitality clients worldwide. We also have long established collaborations and partnerships to provide almost any type of furniture to complement our own furniture and client brief requirements. This provides our clients with almost any type of in-house or branded furniture they require at trade prices.

What is the warranty on Furniture?

All our upholstered furniture is provided with a 15 year warranty. Subject to the specific products selected, other products will come with standard warranty of between 1 to 5 years, covering against manufacturing defects.

BUYING

Unsure about what products you need or are available?

As specialists with over 30years experience in both high-end residential and commercial Hospitality furniture, we both manufacture in the UK and in collaboration with our exclusive partners around the globe, providing the most effective solutions and service for your projects. Working with clients at an early stage, means we can advise on specifications, value engineer ideas and often provide products that are not on the open market.

Price Promise?

If you obtain a more competitive quote, we will aim to beat this, providing a quote the same day. As the manufacturer, we are able to pass the direct savings to our clients. Our long-term relationships with manufacturing partners around the world, enable us to source direct and work in association with our own factory providing further savings.

Do you have a Price List?

We have a general Trade Price List for our standard product range based on individual items and standard finishes, but for bespoke or large project orders we can quote same day often providing very competitive trade prices.

Is there Trade discount?

Yes, we offer a standard Trade Discount for our standard house ranges. For volume projects or where budgets are restrictive, we can provide a quote to include your exact specifications, including delivery and installation.

What methods of payment do you accept?

We accept CHAPS and BACS payment.

CHAPS payment – preferred, as this clears same day, so speeds up your order.

BACS payment – please note this can often take up to three days, so allow clearance time.

All major Credit Cards are excepted, including Amex with no additional service charges.

ACCESS

What if access is a problem?

Parking – If the premises have restrictions for vehicle access or parking/loading problems, a member of our Trade team will make necessary arrangements.

Property Access – Restrictive access? Our furniture can be designed and manufactured for assembly on site, or arrangements made with the onsite contactor.

Do you provide access checks?

We can arrange for a site visit to check access to the premises and installation requirements prior to delivery, contact our team to discuss about this service. (click through to ‘contact us’ page)

FABRICS & LEATHERS

Can we supply our own fabrics/leather?

All our furniture is priced in COM/COL (customers own fabrics or leathers, ordered and supplied by the client for Ateliers London to use). We provide an indication of how much fabric or leather you will need to order and send to us.

Do you supply fabric or leather?

Yes, we have an extensive fabric library and have established relationships with most leading branded fabrics or leathers. Our buying power means we can pass on a Trade discount from the standard fabric prices, whilst providing a turnkey service, removing the responsibility of arranging deliveries and fire treatments needed.

We can also offer suitable alternatives providing substantial savings, whilst advising on more suitable for use.

Samples can be arranged via a member of our Trade Team (click through to ‘contact us’ page)

Do you have a Care & Maintenance Guide?

Yes, contact a member of our Trade team (click through to ‘contact us’ page)

DELIVERIES

What delivery options are available?

Mainland UK Express – If you need goods in hurry, our team can arrange a priority delivery. Please contact our Trade Team. (click through to ‘contact us’ page)

Mainland UK – Standard white glove delivery and Installation. Your order is delivered by our Transport Team and carried into your premises. All goods are set-out in place, with all packaging removed from site. 

Outside the UK – We can arrange delivery and Installation to any part of the World via our own Installations Team, or via one of our professional service providers. (click through to ‘services’ page for delivery & installations information)

Do you have international deliveries?

We can arrange delivery and Installation to any part of the World via our own Installations Team, or via one of our professional service providers. (click through to ‘services’ page for delivery & installations information)

What are the lead-times?

Dependent on products selected, in-stock goods can be available for immediate collection or delivery. Typically, our lead-time is 4 weeks for upholstered products, 6-8 weeks for joinery or case-goods and up to 12 weeks for metal fabrication and more complex items. 

If you do require short lead-times or specific dates, speak to our team who will be happy to discuss and make special arrangements.

Do you have stock available?

Yes, we often have stock of various products for immediate delivery. Contact our team for the latest stock list or call in and select what you need. Often, we can manufacture goods the same week!

STORAGE

Can you provide storage?

We can arrange temporary storage If your project is delayed, however this may incur a charge. It is wise to advise us at the earliest convenience fi you anticipate delays, as often goods are dispatched immediately after completion.

Have we missed something?

Contact our highly experienced Trade Team who will be more than happy to assist with any of your requirements on 0208 159 3750.

Thank you